terms_and_conditions_page

Terms and Conditions Release Date: 24. Sep. 2026

By accessing and using this website or engaging in any commercial dealings with Peptidat Functional Food Manufacturing Company, you expressly acknowledge that you have read, understood, and agreed to the following Terms and Conditions:

1. Definitions

For the purposes of this Agreement:

“Customer,” “you,” or “your” refers to the individual or legal entity that accesses the website and enters into a commercial relationship with the Company.

“Company,” “we,” “us,” or “our” refers to Peptidat Functional Food Manufacturing Company.

“Parties” refers collectively to the Customer and the Company, and “Party” refers individually to either one of them.

These definitions shall apply whether used in the singular or plural, and regardless of the form of writing or pronoun used. All terms refer to the offer, acceptance, and financial consideration required for the provision of our services to the Customer in the best possible manner, whether through formal meetings held in person or electronically, or through any other means that meets the Customer’s requirements in relation to the Company’s products and services.

2. Governing Law and Jurisdiction

These Terms and Conditions shall be governed by and construed in accordance with the laws of the Hashemite Kingdom of Jordan. The Amman Court of First Instance (Palace of Justice) shall have jurisdiction over any disputes arising out of or in connection with these Terms and Conditions.

3. Privacy and Data Protection

We are committed to protecting the privacy and confidentiality of Customer data. Access to such information is restricted to our authorized employees and only to the extent necessary.

Personal data shall not be sold or shared with any third party except where required by law or where necessary for the fulfillment of delivery obligations.

4. Confidentiality

Customer records and communications with the Customer shall be treated as strictly confidential. Such information shall be disclosed to third parties, such as logistics service providers, only where necessary for the provision of services or where required by applicable legal obligations.

The Customer may request access to their data by providing written notice.

We recommend that Customers retain copies of documents issued in connection with our services. Where applicable, we shall provide our Customers with appropriate written information, brochures, or copies of records as part of an agreed contract, for the mutual benefit of both Parties and as appropriate to the circumstances.

Any emails sent by the Company shall relate solely to the provision of the agreed products and services.

5. Cancellation Policy

Cancellations must be communicated at least one hour prior to the scheduled delivery time.

Cancellation must first be communicated by telephone and subsequently confirmed in writing by email, text message, or WhatsApp message.

The Company reserves the right to impose administrative fees or logistics service charges where applicable.

6. Sales, Returns, and Exchange Policy

First: Sales Policy

The Company guarantees that all products are 100% authentic, are subject to strict quality and safety standards, and have obtained all required approvals from the relevant regulatory and health authorities.

Orders shall be processed within one business day following confirmation of purchase.

Orders shall be delivered within a maximum of three business days within Jordan, unless otherwise agreed.

The listed prices include the applicable statutory sales tax but do not include delivery charges unless expressly stated otherwise.

Second: Returns and Exchange Policy

A return or exchange shall be permitted if:

The product remains in the possession of the Company and has not yet been handed over to the delivery company.

The product is not among the products that may be affected by sunlight or heat. Once such products have been handed over to the delivery company, the Company shall bear no responsibility for accepting their return or exchange.

Proof of purchase, such as an invoice or order number, is provided.

Once the product has been handed over to the delivery company, no return or exchange shall be permitted except where an error has occurred in the product delivered.

In the event of an error in the order, the Company shall assume full responsibility, including all return and replacement costs. The Customer must report such error within 24 hours by email or WhatsApp.

7. Refunds and Termination of Services

Either Party may terminate the agreement at any time.

No refunds shall be granted for services where performance has already commenced or where any portion of the service has already been provided.

Refunds shall apply only to unused services and shall be processed in accordance with the Company’s applicable policy.

8. Loyalty Points Program

Earning Points: The Customer shall earn one loyalty point for every one Jordanian Dinar spent on any of our products.

Redemption Eligibility: Loyalty points may be redeemed once the Customer has accumulated at least 150 points.

Points Redemption Value: Every 50 points may be redeemed for a discount equivalent to one Jordanian Dinar when making a purchase from the store.

The participant shall retain the full right to change their assigned coach at any time, without restriction or condition.

The Company reserves the full and absolute right to suspend or terminate the Loyalty Points Program at any time without prior notice or the consent of any party, while preserving the Customer’s previously accumulated points balance.

Loyalty points are personal and non-transferable and may not, under any circumstances, be transferred to any third party.

9. Commission Program

Commissions shall be governed by the Company’s applicable terms, conditions, and policies agreed upon with the Customer.

Customer commissions shall be redeemed against products available through the Company’s website.

The Company reserves the full and absolute right to suspend or terminate the Commission Program at any time without prior notice or the consent of any party, while preserving the Customer’s previously accumulated commission balance.

Commissions are personal and non-transferable and may not, under any circumstances, be transferred to any third party.

10. Availability of Services and Use of the Website

All products and services are provided within Jordan only, unless expressly stated otherwise.

The Company does not guarantee uninterrupted or error-free access to the website and shall not be liable for any interruption, malfunction, or technical failure.

The user acknowledges that the information disclosed and made available on the website is used at the user’s own responsibility.

11. Log Files and Analytics

The website server automatically records certain information, including Internet Protocol addresses, browser type, access times, and pages visited.

Such data is used solely for internal analytical purposes and is not linked to personally identifiable information.

12. Cookie Policy

We use cookies to improve the user experience and website performance:

Essential Cookies: These are necessary for basic website functions, including the shopping cart and user login.

Analytics Cookies: These are used to track user behavior and improve the website.

Marketing Cookies: These are used to display personalized advertisements and measure the performance of advertising campaigns.

Certain cookies may be placed by third-party services and affiliated partners. Non-essential cookies shall be activated only with the user’s consent.

13. External Links

13.1 Links to Our Website

No link may be created to any page of this website without obtaining the Company’s prior written approval.

Any attempt to create such a link shall be made at your own risk, and the Company shall be released from any liability arising therefrom toward any party.

13.2 Links from Our Website

The Company is not responsible for monitoring or reviewing the content of external websites linked from our website.

The opinions and information contained on such external websites represent the views of their respective owners and do not necessarily reflect the views of the Company.

Users are advised to exercise caution and review the privacy policies of such websites before providing any personal information.

The Company shall not be liable for any damage or loss resulting from your interaction with such websites or from the disclosure of your personal information to them.

14. Notice of Changes

We reserve the right to amend these Terms and Conditions at any time without prior notice.

Your continued use of the website or continued commercial dealings with us shall constitute your acceptance of such amendments.

Any material amendments shall be announced through the website or by direct email communication.

15. Force Majeure

Neither Party shall be liable for failure to perform its obligations where such failure results from circumstances beyond its reasonable control, including, but not limited to, natural disasters, wars, civil disturbances, or governmental decisions.

The affected Party shall promptly notify the other Party upon the occurrence of such an event and shall use all reasonable efforts to resume performance as soon as reasonably possible in accordance with the agreed terms.

16. Waiver

The failure of either Party to enforce any provision of these Terms and Conditions shall not constitute a waiver of that Party’s rights or affect the validity or enforceability of this Agreement.

Any waiver must be expressly made in writing and shall not constitute a waiver in respect of any future breach or violation.

17. Copyright and Intellectual Property Rights

All texts and content available on this website are protected by copyright.

The Company’s logo is a registered trademark in Jordan, and all trade names, trademarks, and service marks are legally protected.

Any use of such texts, logos, trademarks, trade names, or service marks without the Company’s formal authorization shall constitute a direct infringement of the Company’s rights and may result in legal liability and legal proceedings.

18. Disclaimer – Exclusions and Limitations of Liability

The information provided on this website is made available on an “as is” basis.

To the fullest extent permitted by applicable law, the Company shall not be liable for any damages arising from or related to the use of the website, including direct losses, loss of profits, or damage to equipment or data.

These exclusions and limitations shall apply only to the extent permitted by applicable law and shall not prejudice the statutory rights of consumers acting in good faith.

19. Contact Us

Multiple email addresses are available depending on the nature of the inquiry, and all contact details are provided on our website.

All correspondence between the Company and the Customer shall be treated with strict confidentiality with respect to the information contained therein.